Cuttack, Apr 26; In a major judgement, the Cuttack District Consumer forum has said that showrooms can't say "No Exchange" and "No Return" to customers.
The Consumer Forum pronounced the verdict while conducting a case filed against a showroom located at Dolamundai in Cuttack city. A customer, Arabinda Patnaik, had purchased a Patta Saree at Rs 5, 400. However, he went back to the showroom the next day and sought to either exchange or return the saree. But the showroom officials did not accept his demand. With no option left, the customer filed a complaint at the District Consumer Forum.
Adjudicating the matter, the forum said showrooms can't say "No Exchange" and "No Return" to customers. It also directed the showroom to refund the cost of the saree and pay compensation of Rs 40,000 to the customer. Besides, the forum also asked the seller to pay Rs 10,000 to customer towards case expenditure.