Argus News - Odisha Motorists Can Now Pay E-Challans in Cash at RTOs

Bhubaneswar, Dec 27: Motorists in Odisha will now be able to pay e-challans issued for motor vehicle rule violations both online and offline, with the State Transport Authority (STA) directing all Regional Transport Offices (RTOs) to accept cash payments.

The decision has been taken in response to complaints from the public over difficulties in receiving OTPs due to unupdated mobile numbers and poor internet connectivity in certain areas. The offline facility is aimed at assisting such vehicle owners and improving public convenience.

However, the existing online payment system will continue unchanged. E-challans can still be paid through the mParivahan mobile application or the official website, https://echallan.parivahan.gov.in/

To ensure smooth implementation, STA has instructed RTOs to designate specific officers exclusively responsible for collecting e-challan payments. Cash payments will be accepted only against active pending e-challans from vehicle owners or violators. After payment, an official money receipt will be issued, and the payment status will also be updated online. All collected amounts must be deposited in the government treasury on the next working day.

The transport authority has also cautioned the public to remain vigilant against fraudsters and cybercriminals. Payments should be made only through authorised transport department websites, official mobile applications, or directly at RTO offices.

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While the online payment system was originally introduced to ensure transparency, integrity and ease of access, the demand for an offline option had been raised consistently in recent days. Taking these public concerns into account, the STA issued the directive, emphasising that honesty, transparency and citizen support must be prioritised in the offline payment process as well.